Current Job Postings

16001 North 28th Avenue, Phoenix, AZ, United States
16001 North 28th Avenue Phoenix Arizona 85053 US

Inbound Sales Position

Farmers Insurance

Location: 16001 N. 28th Ave, phx

Hrs of operation:  Monday -Friday 7:00 AM to 7:00 PM and Saturday and Sundays 6:00 AM to 5:00 PM

Paid training:  This role requires P&C license, we pay for training, and the exam

Job Summary

Inbound Sales position sells assigned lines of insurance products and other non-insurance products to direct inbound callers in accordance with prescribed procedures and underwriting standards, while providing effective customer service by using excellent, in-depth knowledge of the company’s products and programs.   Refers cross-sell opportunities as required. Effectively works with team members in a contact center environment.

Overview of the position:

  • Excellent selling and negotiation skills with the ability to create and deliver tailored solutions for existing and prospective customers. Present, promote, and sell products/services using effective consultation skills with each customers.
  • Ability to achieve challenging sales goals with a quality mindset; must show determination, one who doesn’t give up easily.
  • Ability to quickly access risk and make sound decisions for customer and the organization.
  • Must have strong computer skills, typing/data-entry skills.  Ability to use multiple applications / tools while assisting customers/agents effectively.
  • Effective oral and written communication skills, attention to detail, ability to handle difficult situations, ability to sit for long periods of time and engaging each and every customer in a professional way.
  • Analytical skills, critical thinking, and logical thinking to reach effective solutions.  Original thinker with the ability to go beyond traditional approaches.
  • Ability to work independently within a team concept.  Must demonstrate high commitment to strong personal performance and desire to develop and grow throughout career.  Positive attitude is a must.  Steps up and takes action without being asked, and looks for opportunities to make a difference.  Good team working/teambuilding skills.
  • Must be resilient to, and manage through, an ever changing environment.  Ability to align self, by efforts, and energy to compliment the business strategy and needs of the customer.
  • Understand, recognize and follow basic underwriting guidelines.
  • Empathetic listeners who employ great communication skills, a caring personality, and the ability to engage in meaningful conversation while staying on track to help the customer

Job Skills & Abilities:

  • Excellent communication skills – both verbal and written
  • Customer service skills
  • Proficient computer skills/ Excellent data entry and typing skills
  • Basic math skills
  • Conflict resolution skills. Critical thinking & Problem solving skills
  • Time management & Dependability
  • Ability to work in a face environment and multitask

Special Skills:

  • Passion for helping others and natural ability to put the customer first, along with being a consultant for customer and with internal departments
  • Fully engaged, determined and self-motivated
  • Ability to excel in a structured environment
  • Ability learn and maintain knowledge of company products and procedures
  • FDS Service Advocates and Specialty Direct Sales and Service roles must pass the licensing exam to obtain a Personal Lines license, and maintain license by fulfilling ongoing education and training requirements – we pay for training and exam.

Education:

  • High School Diploma is required
  • Additional college education preferred as it supports the intense training environment, and ongoing learning required throughout the role.

Experience:

  • At least 1-3 year(s) of experience in a customer service role and/or Sales contact center is preferred
  • Industries and roles that have shown to be the best fit: Banking/Finance (especially from a high customer touch role), and high service oriented roles such as Retail, Hospitality and Restaurant

To Apply for this position contact::
Lisa Purdy
Ability360
Lead Employment Coordinator
602-443-0712
LisaP@ability360.org

or Fill out this form:

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